Frequently Asked Questions

We love to answer questions from our clients, but sometimes we notice the same questions coming up again and again. To make things a little easier, we thought we’d compile a list of the inquiries that we get most often and share the answers. Please feel free to peruse our list of FAQ’s and gather as much information as you can. If you don’t see your question on this list, please don’t hesitate to give us a call or bring it up at your pet’s next appointment.

Do I need to make an appointment?
Our normal business hours are Monday – Friday, 7am to 6pm and Saturday 7am to 12pm. Patients are seen by appointment only, however, if any urgent need arises for your pet, we will do everything we can to accommodate you.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, and cash. We do not accept checks. Payment is due at the time of service.
What is pre-anesthetic blood work?
This is typically an in-house laboratory test using just a little of your pet’s blood. A pre-anesthetic test helps our veterinarian to determine how well organs are functioning and makes sure your pet can heal well after a surgical procedure. This very important test ensures that. This is another example of our goal to give you and your pet the exceptional service and care that you deserve.
At what age can my pet be spayed or neutered?
Most puppies and kittens are ready to be spayed at the age of 16 weeks. According the American Veterinary Medical Association (AVMA), spaying a female before her first heat cycle can greatly reduce the incidence of breast cancer; while neutering a male early in life can reduce unwanted behaviors such as marking, roaming, or aggression. For males, the risk of prostatic cancer and other abnormalities will be greatly reduced. We recommend spaying or neutering at 6-8 months of age to ensure that your pet’s internal systems are fully developed to handle general anesthesia.
Do you board pets?
Yes! Raintree Pet Medical Center is located within Raintree Pet Resort. We are proud to accept many types of animals including: dogs, cats, birds, and many exotic species. We offer spacious rooms for our guests and many available options to spoil your pet while you are away. Our resort features an in-ground, heated pool, splash pad, an indoor play room and spacious shaded and misted outdoor play yards – all while be attended by a trained staff member. Our goal is to keep your pet comfortable, happy and entertained because Raintree Pet Resort is truly “Where Pets Go on Vacation!” Please contact our customer service representatives or click here for more information and photos.
When and how often should my pet be vaccinated?
The American Veterinary Medical Association (AVMA) and the American Animal Hospital Association (AAHA) recommends that canine and feline vaccinations begin at 6 weeks of age and be given every 3-4 weeks until the age of 16 weeks. When your pet reaches the age of 1 year they should receive 1 booster vaccine then 1 vaccine every 3 years for DA₂P, Rabies, and FVRCP and annually for both Bordatella/Parainfluenza and Leptospirosis.. Other vaccinations can be administered depending on the environment of your pet and veterinarian recommendations. Please feel free to talk to our friendly medical staff about any questions you may have.
What is Laser Light Therapy?
Laser therapy is a noninvasive way to improve the healing process. Our laser reaches deeply, penetrating tissue to accelerate tissue repair, improve circulation, and reduce inflammation. This promotes faster healing and reduces scarring. Click here for more information.

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